The Department of Public Works is investigating and servicing a sewer collapse on Bennett St between Princeton St and Oxford St. Until further notice, vehicles in this area must be moved off the road.
City crews may temporarily turn off the water in an area to complete repairs.
To avoid damaging hot water heaters, residents must follow the following water use instructions when service resumes.
INSTRUCTIONS FOR WATER USE
When water service resumes at your residence, DO NOT use the hot water before the water turns CLEAR on the cold setting. Skipping this critical step can cause serious damage to your hot water heater.
To prepare to use the water in your home after a water disturbance:
1.) Turn off the cold water supply to your hot water heater or stop using it altogether.
2.) Turn the faucet/sink to cold at the lowest point of your residence (this point might be in your basement). You may need to remove the aerator (metal screen) from the mouth of your faucet when completing this step.
3.) The water may be brown or discolored at first. Continue to run the water until it turns completely clear.
Once the water is clear, you may turn the hot water heater supply back on (if you turned it off initially) and/or begin using hot water as usual.
The water is safe to use for cooking, drinking, cleaning, and bathing once clear.