The Department of Public Works is repairing a water main break at the intersection of Carlysle St and Banner St., and at 1528 Geneva St. Please avoid these areas while crews are working, and review the following water use instructions once service is restored.
NOTICE: When a water main break occurs, it is necessary for city crews to have access to the area to complete repairs.
See the following instructions for water use when service resumes.
To avoid damaging their hot water heater, residents must follow the following water use instructions when service resumes.
INSTRUCTIONS FOR WATER USE
When water service resumes at your residence, DO NOT use the hot water before the water turns CLEAR on the cold setting. Skipping this critical step can cause serious damage to your hot water heater.
To prepare to use the water in your home after a water main break:
1.) Turn off the cold water supply to your hot water heater or stop using it altogether.
2.) Turn the faucet/sink to cold at the lowest point of your residence (this point might be in your basement). You may need to remove the aerator (metal screen) from the mouth of your faucet when completing this step.
3.) The water may be brown or discolored at first. Continue to run the water until it turns completely clear.
Once the water is clear, you may turn the hot water heater supply back on (if you turned it off initially) and/or begin using hot water as usual.
The water is safe to use for cooking, drinking, cleaning, and bathing once clear.